Job Description

Community Work Incentives Coordinator (CWIC)


(CWIC) provides accurate work incentives planning and assistance to SSDI and SSI beneficiaries; collaborates with SSA personnel and provides outreach activities that promote effective use of available work incentives to encourage successful employment outcomes.


Essential Functions

Duties include, but are not limited to:

  1. Provide accurate information about SSDI and SSI work incentives, including the Ticket to Work initiative.
  2. Develop accurate and personalized benefit analysis plans demonstrating appropriate work incentives and application of work incentives strategies that promote employment opportunities. 
  3. Provide ongoing, comprehensive work incentives; monitoring, and management assistance to SSDI and SSI beneficiaries.
  4. Maintain ongoing close contact with Social Security Administration personnel. Also work cooperatively and constructively with external resources, including collaborators, employment networks, state vocational rehab counselors, State One-Stop Center personnel, advocacy groups, Area Work Incentive Coordinators, and Work Incentive Liaisons.
  5. Provide routine outreach activities to beneficiaries, members, community partners, and providers.
  6. Conduct group presentations regarding Social Security work incentives, job readiness, and other employment-related topics.
  7. Develop Work Plans that promote employment, utilization of appropriate work incentives, and provide linkages to Career Centers/One-Stops, Department of Rehabilitation, and community employment resources.


Essential Job Requirements

  1. BA/BS degree or higher and/or three (3) years of experience in: disability services, an employment agency, educational institution, or an advocacy-related organization.
  2. Have, or ability to pass, CWIC Certification from VCU and Level 5 Suitability clearance.
  3. Knowledge of Social Security Disability Insurance (SSDI).
  4. Knowledge of Supplemental Security Income (SSI).
  5. Knowledge of Federal, State, and local work incentives programs.
  6. Knowledge of public benefits programs, including basic operations and interactions between the programs, specifically in terms of how they are affected by employment.
  7. Knowledge of Social Security field office structure and how to work with various Social Security work incentives specialists including, Area Work Incentives Coordinators (AWICs), PASS Cadre, and Work Incentives Liaisons (WILs).
  8. Ability to translate technical information for beneficiaries and assess beneficiaries' learning needs, while utilizing a variety of teaching strategies.
  9. Familiarity with the Texas Workforce Commission (TWC-VR) and Social Security's Employment Networks (ENs).
  10. Strong counseling and evaluation-related skills (ability to listen, evaluate alternatives, and advise beneficiaries on a potential course of action).
  11. Strong computer skills for preparing beneficiary case files and BS&A Reports electronically.
  12. Ability to use Zoom and other distance communication platforms.


Minimum Requirements:

  1. Car, valid Driver's License, and proof of insurance.
  2. Ability to pass an employer background check; in addition to Level 5 Suitability clearance.
  3. Basic math skills with an emphasis on problem-solving.
  4. Deductive ability with analytical thinking and creative problem-solving skills.
  5. Demonstrated computer proficiency.
  6. Demonstrated ability at linking individuals with disabilities to employment opportunities.  Is this needed?
  7. Ability to interpret Federal, State, and local laws, regulations, and administrative codes about public benefits.
  8. Excellent communication skills (written and verbal).
  9. Knowledge of terminology used to describe certain disabilities and awareness of cultural issues pertaining to populations with disabilities.


Personal Requirements:

  1. Bilingual/Spanish or ASL is Preferred, but not required.
  2. CWICs must be accustomed to managing multiple tasks effectively.
  3. CWICs must demonstrate superior organization of electronic beneficiary case files and prepare efficient and effective Benefit Summary and Analysis Reports.
  4. CWICs must have strong interpersonal skills and counseling abilities.
  5. CWICs must possess excellent computer skills and technology literacy.
  6. CWICs must possess excellent written and verbal communication skills.
  7. Strong personal mission to achieve excellence and develop positive outcomes for all stakeholders, colleagues, and the corporation.